Privacy Policy
This Privacy Policy explains how Petal Palette processes personal data in connection with its website and floral services, including wedding bouquets, event decoration, consultations, quotes, delivery, and setup. It applies to visitors, customers, and other individuals who communicate with us or use the site.
Contact Information
How We Use Data
We use personal data to respond to inquiries, prepare consultations and custom quotes, confirm deposits and dates, coordinate design details, arrange delivery or studio pickup, process payments, maintain records, improve website performance, and meet legal or accounting obligations.
Service Providers
We may share personal data with service providers that support website hosting, communications, record keeping, payment processing, and delivery or setup coordination. These parties are expected to use the data only for the services they perform for us and to protect it appropriately.
Legal Disclosures
We may disclose personal data to public authorities, courts, or other parties when required to comply with law, lawful process, or a binding request. We may also share information to establish, exercise, or defend legal claims.
Your Rights
Depending on your location and the circumstances, you may have rights to access, correct, delete, or object to certain processing of your personal data. You may also be able to request restriction of processing or receive a copy of information you have provided, where these rights apply.
How to Make a Request
To submit a privacy request, use the contact details in this policy and describe the nature of the request clearly. We will review the request, confirm whether any legal exceptions apply, and respond within a reasonable period under applicable law.
Data Retention
Personal data is retained for the period needed to manage inquiries, complete projects, maintain business records, and meet legal, accounting, or dispute-related requirements. When data is no longer needed, it is deleted, anonymized, or archived in a limited form where appropriate.
Policy Updates
If we make material changes, we will update the policy text and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.
Data We Collect
We may collect identification details, contact information, event and order preferences, consultation notes, delivery and setup instructions, payment-related records, and technical data such as device and usage information. For wedding and event projects, we may also process details needed to prepare quotes, confirm dates, and coordinate delivery or studio pickup.
How We Collect Data
We receive data when users contact us by phone, through a contact form, or during a consultation appointment. We also collect information generated by the website, including basic technical logs, and information provided during the course of a project, such as design preferences, scheduling details, and confirmation records.
Cookie Types
Our website may use essential cookies to support core functions, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose.
Cookie Controls
Users may manage cookies through their browser preferences, including blocking some or all cookies, deleting stored cookies, or setting alerts before cookies are placed. Some site functions may not work properly if cookies are disabled.